CHG Care respects and fully commits to upholding the rights of all people, including those with disabilities. We are also committed to ensuring you are aware of your rights and responsibilities and are supported to exercise them.
In supporting you to exercise your rights, we must comply with the NDIS Practice Standards, United Nations Universal Declaration of Human Rights, United Nations Convention on the Rights of Persons with Disabilities , United Nations Declaration on the Rights of the Child
NDIS Act 2013 (Cth), QLD: Human Rights Act 2019 (QLD) and Anti-Discrimination Act 1991 (QLD), NSW: Anti-Discrimination Act 1977 (NSW)
As a provider of services through iCare, CHG Care must obtain and maintain certification against the Australian Community Industry Standards (ACIS) V4.0.
The Standards detail the requirements for providers who deliver supports to people in the community.
You have the Right to access supports that:
promotes, upholds and respects your legal and human rights
respects your culture, diversity, values and beliefs
respects and protects your dignity and right to privacy
is free from violence, abuse, neglect, exploitation or discrimination
allows you to exercise informed choice and control
supports your privacy, intimacy and sexual expression and
allows you to live with residents who are not eligible for SDA and to choose to share a bedroom with others, where possible.
It is our responsibility to:
tell you about and uphold your rights
provide supports in a way that promotes, upholds and respects your rights to freedom of expression, self-determination and decision-making
support you to make informed choices, exercise control and maximise your independence in relation to the supports we provide
respect your autonomy, including your right to intimacy and sexual expression
provide you sufficient time to consider and review your support options and seek advice if required, at any stage of our service delivery
support you to access an advocate (including an independent advocate) of your choosing
support you to engage with your family, friends and chosen community in the ways you want to
treat you fairly and with courtesy, dignity and respect and without discrimination
give you information about our services and associated costs, as well as other support options, within and outside CHG Care.
involve you in decisions about your supports, as well as our policies and procedures
provide services that consider and respects your lifestyle, cultural, linguistic and religious background and preferences
protect your personal information and only use it for the right reasons
support you to provide us with feedback on our service, including complaints
promptly address enquiries and complaints about the services you are receiving
support you to connect with other services, including advocates, interpreters and translators, if needed
support you to have a person to speak on your behalf for any purpose and
provide safe and appropriate service delivery that is culturally relevant and supports your needs and goals.
As our participant we ask that you:
provide us with information that will help us to best support you
tell us if things change or you cannot keep an appointment or commitment
act respectfully and safely towards other people using the service, and towards our staff
provide us with feedback about our service and how we can improve
promptly pay the agreed fees associated with your services and
tell us as early as possible if our services are not required
